Quick Answers to most asked questions. Team Turtle is here to answer our most frequently asked questions by customers and sellers when using TurtlesEgg.com
All orders get Free Standard Shipping or Free Pick Up from stores where available.
Standard shipping usually takes 2 to 7 days during regular times and 2 to 10 days during peak season.
FREE SHIPPING, ALWAYS, Yes, All our Sellers are required to provide Free Shipping and or Free Pick Up from their store location.
All our Sellers use the three major courier services and they are USPS, Fed Ex, UPS.
As soon as your order is shipped customers get an email confirmation that includes the courier name and tracking number. Simply go to the couriers site USPS.com or FEDEX.com or UPS.com and input the tracking number provided. Need more help, contact the seller our TeamTurtle.
Most products have 30 days return policy, no questions asked, there are some exceptions such as food etc. Please check Seller policy on product page prior to purchasing.
Go to your account, click on the order, click on order number, click on “Exchange or Return” dropdown menu, choose one, Checkmark the items you want to return and click Confirm. Your request is sent to the Seller.
Yes, once your return or exchange is approved, the Seller will email you a pre-paid return shipping label.
Yes, At Turtles Egg we give you option to Exchange or Refund. To support Sellers, we request you to try exchanging to get the right fit and color as your first choice.
Yes, customers can return any or all items. If it's a set, the full set will require exchange or return. Please reach out to the Seller, they are always available for a quick reply.
Refund for all items is credited back to your credit card within 24 hours of the Seller receiving the item back.
Kindly return the items promptly in new condition, with all tags and packaging intact for worry free process. Majority of our Sellers are local small businesses working hard to make a decent living, they spend a lot of money on shipping, every return hurts them financially. Team Turtle requests you to be compassionate, be considerate. Together We Win
TurtlesEgg.com with its unique vision has built a platform that will safe guard the interests of customers and sellers alike. They openly promote the sellers businesses and brands rather than just the platform.
Customers get Free shipping, Always.
Customers get to know who and where they are buying from.
Customers get an option to buy local where available, save and support local.
Customers get to support charitable organizations without donating.
Sellers get to support charitable organizations without spending any funds themselves.
Sellers get to know and grow their customer base, brand and business.
Sellers are promoted by TurtlesEgg.com so they grow their sales and profits.
To provide an ultimate platform that cares equally about customers and sellers, uniting them to create a sustainable source of funding to help humanitarian and pet causes.
The “Giving Back 5.5” program is a unique commitment by Team Turtle right from inception. Turtles Egg is committed to give 5% of profits and .5% of revenue to support 501C charities, schools, and local communities.Causes that are extremely dear to all of us.
Any charity, school, non-profit and organization that is providing service of caring and uplifting our society simply has to register as a “Charity” under the “Giving Back” tab on our main page.. There is absolutely no cost or strings attached. We provide charities with a free web page to share about them and their purpose.
Absolutely yes, Charities in need can create a fund drive and promote it through their webpage on TurtledEgg.com.
If you are logged in , click on your profile (top right corner), From the dropdown menu click on “Orders”, click on the “order number” to get full details on your order status.
TurtlesEgg.com has made is very easy to get information so you get what you need. Pre order contact: On product page click on the “Ask a Question” and inquire. Post order contact: Every time you order, you get an email, reply to that or go to the order page and send message to the Seller.
While customers are the primary focus, TurtlesEgg.com has created an optimal platform for sellers of all sizes. A few of the advantages are listed here…
Only multivendor marketplace that protects sellers and customers interests alike.
Only platform to boldly promise a non-compete with seller partners.
Sellers get their own micro-site with URL.
Boldly promoting Sellers, brands & business on the marketplace.
Simple sign up and set up process.
Easy to use seller dashboard, orders, accounts, shipments, customers all in one place.
Convenient shipping integration with Shippo ,ShipStation or use your own accounts.
Chat with customer pre-sale, reduce your return rate & use the opportunity to up-sell.
Low commission and quick pay outs. Increase your margins
Sales & Use Taxes, we handle it for all 50 states.
Minority, Women’s and Veterans owned businesses get special pricing.
A Perfect marketplace for individuals, local, regional and national sellers. Start Selling Now.
All categories of products and services are allowed. There are a few restrictions such as illegal substances, adult products, firearms etc.
Can Sellers sell used products?
TurtlesEgg.com has designed an ideal portal for brand owners to showcase their products, promote their brand names on the product listing, on the product page and on the micro store. In addition Team Turtle promotes your brands through various social media outlets./
Sellers go through an approval process, once seller registers, Team Turtle verifies the authenticity of the information provided. Once approved, an email confirmation is sent with details of Seller login.
Yes, there are plenty of choices to sign up including a free plan. Choose one that best suits your business. They are all affordable.
Yes, Team Turtle has created special plan with super low subscription fees.
Sellers get to set up and manage their business through the super easy and attractive dashboard. All Sellers get to manage their business from one place.
Yes, Sellers get their own micro website dedicated to their business and brands. Product posts are simultaneously posted on the main and Sellers micro website. Sellers can share the URL on social media and customers to promote their business. Sellers get to design their micro site page with banners and logos Sellers get to share details of their business, brands, products, location and telephone for customers to see.
Yes, We have made it simple for sellers to download all their orders into their choice of shipping service. The shipping and tracking details are updated in TurtlesEgg.com.
TurtlesEgg.com handles all the complexities of compliance, collection and payment of all sales taxes in all 50 states
Sellers are required to sign up using Stripe Connect, in addition to TurtlesEgg.com dashboard, Sellers can track their payment through the Stripe Connect dashboard. All sellers are paid with a 14 day lag period.
No, It does not require Sellers to contribute anything. Join us in in the cause without dipping into sellers margins.
Team Turtle is always open to help
For Customers :
For Sellers :